Cafe Masala
187-189 The Broadway, Thorpe Bay, Southend-on-Sea SS1 3EX, UKAbout Cafe Masala
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187-189 The Broadway, Thorpe Bay, Southend-on-Sea SS1 3EX, UK
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Very disappointed with last night's Indian. It was like warm. Possibly frozen and not reheated properly. Shame.
Wide Indian regional menu with heat settings for those who can't take too much spice. Good cheerful service and good value with discount cards. Recommended for sheer quality.
I've been going here for 10 years, mainly in the restaurant but also sometimes have delivery. The last month its gone downhill and the staff on the phone are rude and unhelpful. I waited 2 hours for my takeaway kept being told its 'on its way' we are only a few minutes drive... it then arrived cold and the naan hard, and the prawns couldn't be reheated so we're cold and awful. When I tried to complain I was told there's nothing they could do as the manager wasn't there. I tried to call the manager the day after with no luck and emailed with no response. Myself or my family will no longer be going to Cafe masala there is so much competition we won't pay high prices for poor food and service again - all without an apology.
Great food as always, always on time for takeaways, highly recommended
Bought 2 starters, main, naan, and 2 dips. The mint dip fell over and drenched everything, which is a transit issue but due to how it was packed with them on top and moving about. Samosas only came with 2 which was a surprise and there was 5 bits of bite sized meat in the curry. All tasted good, just disappointing.