Visited caraway lounge last week with some friends. Food was above average. Service was ok, the staff could be more friendly, polite and smiley. They had a dj that evening and assume a number of birthdays and Christmas parties going on. The decor is a little run down as is the furniture. We ordered our starters, I had ordered the most expensive fish wrapped in banana leaf on the menu, and a little while later the waiter advised that they had run out of the fish and so I cancelled as I did not fancy the other options. Shortly after we were served our starters, and shockingly they served me with fish wrapped in banana leaf so I queried the waiter, he said who told you we had run out, I explained the waiter who took the order and surely someone advised him when he went to notify the kitchen. So he said well we have it and you can have it or cancel it. I did not think too much into it and I don't like to waste food so I said I would eat it. It was all going well, we had our starters, mains and untill the table of girls sitting on the table next to us recieved their desserts. There was a dirty tissue with their plate of gulab jamun and ice cream one of the waiters said he could not serve that plate and they debated for a few seconds when the other tall skinny waiter took the tissue off from the dish/ice cream and said to serve the dish. Only myself and one of my friends witnessed this occurring and we notified the manager, who apologised and said the incident should not have happened and he would have words with the waiter. Then the thought of the fish came to my head and I queried that with the manager, his response was that because he knew on of my friends, he dug deep into the freezer to find the fish. I was shocked after this response and lost confidence in the manager. So as a regular customer, the staff will either tell you when they cannot be bothered to find produce that they are out of stock or they will lie and serve you another product that will taste similar yet you pay the higher price. I don't think I will be visiting anytime soon and wish the restaurant all the best with their policies and their business.
Butter chicken is off the hook and service is outstanding. Staff are very welcoming. Well done and keep up the good work
Food was very nice and like the fusion aspect. Totally different from the Gant hill restaurant. Service was ok as well
The food is good and the service is ok. They also show the sports so it's a nice place just to hang out and watch football.
Fantastic service, with friendly staff and made me feel welcomed once We walked through the doors, Been here before noticed a huge difference in food and service. Food was mind blowing especially you all have to try the butter chicken. Music and atmosphere was brilliant. I asked wow what's happened here to a waitress and she said it's been taken over by new management. All I'm saying is guys huge difference in quality of food and service. Keep up the good work. Will be back again
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